Frequently Asked Questions
How can I receive a discount on my Order?
By registering an account on our website, you become a MEMBER of the Our Store Christmas eRetail Valued Customer Club.
Exclusive benefits of membership:
- Exclusive Discount: Receive 10% off on all non-promotional products every time you order.
- Exclusive Promotional Offers
- Newsletters with updates on new items, competitions, and events.
- Real Christmas Tree Discount Voucher
- View all Purchase History
- Priority Customer Service with easy access to your purchase history.
How do I place an Order with Our Store Christmas?
New Customers or Guest Order Process:
- Select the product
- Preview the product (optional)
- Add to cart
- Go to cart
- Proceed to checkout
- Confirm agreement with our Terms and Conditions
- Choose a payment method
- Enter billing address
- Enter shipping address if different from billing address
- Provide all required shipping information
- Make payment – click ‘Pay Now’
Order confirmation is sent immediately after payment is processed.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, Zip Pay, Afterpay, and HUMM.
Terms and conditions for Zip Pay, Afterpay, and HUMM are available on our website: ourstorechristmas.com.
What is Our Store Christmas’s Flat Rate Shipping?
We offer a flat rate shipping fee of $12 for up to 4 items. Large items and Christmas trees may incur additional costs. Full shipping information is available here: ourstorechristmas.com.
How long does it take for my Order to be dispatched?
Orders are dispatched within 24 to 72 hours.
- Off-Peak Season (Feb 1 – Sept 30): Orders placed on weekends or public holidays are processed the next business day.
- Peak Season (Oct 1 – Jan 31): Orders are processed immediately once payment is verified.
How long does it take for my Order to be delivered?
Estimated delivery within Australia is 2–10 business days from payment confirmation. Delivery times may vary depending on location.
What if my Order has not arrived within the estimated time?
Check the tracking link provided in the shipping notification email. If your item hasn’t arrived seven days after dispatch, check the tracking page for updates.
Courier tracking information is available at: ourstorechristmas.com.
My Order is lost or delivered incorrectly. What can I do?
Check the delivery address in your order confirmation. Track your order here: ourstorechristmas.com.
All orders are delivered by third-party couriers, and title and risk pass to you upon delivery.